To expedite support to our customers we provide remote support.
- Remote support without installation - Our support utility is not installed on your system. Just download and execute it. When your problem is solved, simply delete the program leaving no traces on your system.
- Works behind firewalls - The remote support utility works behind firewalls. You don't have to worry about firewalls, blocked ports or NAT routing.
- Total security - You initiate the connection by starting the utility and providing your ID. You can cancel the connection at any time.
Using the remote support utility
1) Download our Remote Support Utility.
2) Execute the Remote Support Utility on your system.
3) Note your ID.
4) Send an email message to us with your ID and your time availability to schedule a remote support session.
5) Ensure that the Remote Support Utility is executing on your system at the time of the remote support session.